Privacy Policy
Last updated: [CONFIRM: date of approval]
1. Who we are
Smartlinks Care Services UK Ltd ("Smartlinks Care", "we", "us") is the controller of the personal information described in this notice. We are a home care provider registered with the Care Quality Commission.
- Address: Suite B2, London House Business Centre, Thames Road, Crayford, Dartford, Kent DA1 4SL
- Telephone: 01322 586755
- Email: [CONFIRM: privacy contact email]
- Company number: [CONFIRM: company number]
- ICO registration number: [CONFIRM: ICO registration number]
This notice explains how we use information collected through this website. If you receive care from us or work for us, we will give you a separate privacy notice covering those records.
2. Information we collect
When you make a care enquiry or ask for a callback: your name, telephone number, email address, the postcode where care is needed, who the care is for, the type of support you are interested in, preferred contact times and any message you choose to send.
When you apply for a job: your name, contact details, town or postcode, the role you are interested in, your care experience, whether you have the right to work in the UK, whether you drive and your CV if you upload one.
When you send feedback, a compliment or a complaint: your name, contact details and the details of your feedback.
When you use our website: technical information such as your device type, browser and pages visited. We only use analytics cookies if you agree to them. See our Cookie Policy.
3. Health information
Our forms ask you not to include detailed medical information. However, an enquiry about care may reveal information about someone's health, which is a special category of personal data under UK data protection law. We only use this information to respond to your enquiry and to arrange a care assessment, and we protect it carefully.
[CONFIRM: with adviser: the lawful basis and the Article 9 condition relied on for health information, for example provision of social care (Article 9(2)(h)) or explicit consent, and the related appropriate policy document]
If you send an enquiry on behalf of someone else, please make sure they are happy for you to share their information with us, where they are able to agree.
4. How we use your information and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Responding to care enquiries and callback requests | Steps at your request before entering into a contract, and our legitimate interests in responding to people who contact us |
| Arranging a care assessment | Steps at your request before entering into a contract |
| Considering job applications | Steps at your request before entering into an employment contract, and legitimate interests in recruiting suitable staff |
| Handling feedback and complaints | Legitimate interests and our legal and regulatory obligations |
| Keeping our website secure and working properly | Legitimate interests |
| Website analytics | Your consent (through our cookie banner) |
| Sending news or updates (only if you opt in) | Your consent |
[CONFIRM: with adviser]
6. International transfers
Some of our service providers may process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or UK adequacy regulations. [CONFIRM: transfer safeguards]
7. How long we keep information
| Information | How long we keep it |
|---|---|
| Care enquiries that do not lead to care | [CONFIRM: e.g. 12 months] |
| Callback requests | [CONFIRM: e.g. 6 months] |
| Unsuccessful job applications | [CONFIRM: e.g. 6 months] |
| Feedback and complaints | [CONFIRM: in line with complaints policy] |
If you become a client or a member of staff, your information is kept in line with our care records or employment records policies.
8. How we protect your information
We use secure, encrypted connections, restricted staff access and trusted suppliers. Form notifications sent to our team do not include the contents of free-text messages.
9. Your rights
Under UK data protection law, you have the right to:
- ask for a copy of your information
- ask us to correct information that is wrong
- ask us to delete your information
- ask us to limit how we use your information
- object to how we use your information
- ask for your information to be transferred to another organisation
- withdraw your consent at any time, where we rely on consent
To use any of these rights, contact us using the details in section 1. We will respond within one month.
10. Complaints
If you are unhappy with how we have handled your information, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk (opens in a new tab) or on 0303 123 1113.
11. Changes to this notice
We may update this notice from time to time. The latest version will always be on this page, with the date it was last updated.