Accessibility Statement

Many of the people who visit our website are older adults, people living with disabilities and family members looking for care. We have designed this website to be clear, simple and easy to use, and we aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.

• Clear, readable text with a large default size
• Strong colour contrast between text and backgrounds
• Every page can be used with a keyboard alone
• Clear focus outlines so you can see where you are on the page
• Descriptive text for images
• Clear labels and helpful error messages on all forms
• Headings that help screen reader users find their way around
• Pages that work when you zoom in up to 400%
• Reduced animation for anyone who has turned on "reduce motion" on their device
• Phone numbers you can tap to call on a mobile

We test our website regularly. At our last review, we were aware of the following:

• The official CQC widget and embedded Google Maps are provided by third parties, and we cannot fully control how accessible they are. Our address and CQC registration details are also given in plain text on the same pages.
• Some older documents, if added in future, may not be fully accessible. We will provide them in another format on request.

[CONFIRM: update after pre-launch accessibility test]

If you need information from this website in a different format, such as large print, easy read or a phone call to talk it through, please contact us:

• Telephone: 01322 586755
• Email: [CONFIRM: contact email]
• Post: Smartlinks Care, Suite B2, London House Business Centre, Thames Road, Crayford, Dartford, Kent DA1 4SL

We aim to respond within [CONFIRM: e.g. 5 working days].

If you find a problem with this website that is not listed above, please let us know using the contact details in section 4. Tell us the page address and what went wrong, and we will do our best to fix it.

If you are not happy with how we respond to your concern, you can contact the Equality Advisory and Support Service (EASS) (opens in a new tab). The Equality and Human Rights Commission (EHRC) is responsible for enforcing equality law in England.

This website was tested before launch using automated tools, keyboard-only checks and screen reader checks. We review accessibility at least once a year and when we make major changes.

This statement was prepared on [CONFIRM: date prepared] and last reviewed on [CONFIRM: date last reviewed].