Who we are
About Smartlinks Care
We are a local home care company in Dartford, helping adults of all ages live safely, comfortably and independently in the place they know best: their own home. From our office in Crayford, our team provides care that is personal, reliable and kind.
Care Quality Commission
Care that starts with people
Smartlinks Care was set up with a simple belief: everyone deserves to be supported at home with dignity, warmth and respect. We know that asking for help can feel like a big step, for the person receiving care and for the family around them. That is why we take time to listen, explain things clearly and build care around the person, not around a schedule.
Today, we support older people and younger adults across Dartford, Crayford and the surrounding areas, with a team that knows the local community well.
Our aim is simple: to help people feel safe, valued and at home, every single day.
What we believe in
Our values guide every visit, every decision and every conversation.
Respect and dignity
We treat every person as an individual. We protect privacy, honour personal choices and always ask, never assume.
Commitment to quality
We follow clear standards, train our carers well and review our care regularly, so the support you receive stays right for you.
Compassion
We take the time to listen, to understand and to care. Small kindnesses matter, and we never rush the things that count.
Person-centred care, shaped around you
No two people are the same, so no two care plans are the same. We get to know your routines, your likes and dislikes, your history and what makes a good day for you. Then we build your care around those things.
- Care plans written with you: You and your family are involved from the very first conversation.
- Familiar faces: We aim to build a small, consistent team of carers around you.
- Clear communication: With your permission, we keep family members updated and involved.
- Regular reviews: We check in, listen to feedback and adjust your care as needs change.
What you can expect from us
- We will listen before we plan
- We will be honest about what we can and cannot offer
- We will treat your home with respect
- We will keep you informed about your care
- We will respond to concerns quickly and fairly
- We will review your care as your needs change
Caring people, properly supported
Our carers come from many backgrounds, but they share the same qualities: kindness, patience and a real wish to make a difference. We look for people who care, then we give them the training and support to do their job well.
- Careful recruitment, including references and background checks
- Induction and training before working alone
- Ongoing training and regular supervision
- Spot checks and support from our office team
Interested in joining us? View care jobs
Registered with the Care Quality Commission
Smartlinks Care Services UK Ltd is registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England, to provide personal care to people in their own homes. You can view our registration and any future inspection reports on the CQC website.
Visit or call our local team
Main office
Suite B2, London House Business CentreThames Road, CrayfordDartford, Kent DA1 4SL
Get directions (opens in a new tab)Want to know if we are the right fit?
The best way to find out is to talk to us. There is no pressure and no jargon, just a friendly conversation about what you need.